In some cases, a holiday must be cancelled due to unforeseen circumstances. In this case the Holiday Lessee or his/her alternate must notify the Operator In Writing or by telephone (during office hours). Generally, a fee shall be charged in the event of a cancellation of, or change to, an Agreement. Following cancellation the Holiday Lessee will receive a cancellation notice from the Operator, which will state the fee charged for the cancellation. In addition to the reservation fees and any preference surcharges (plus any insurance premiums), the Holiday Lessee or Joint Holiday Lessee will owe the Operator the following amounts:
• For cancellations up to 92 days prior to Arrival: 15% of the booking total;
• For cancellations from the 92nd up to and including the 62nd day prior to Arrival: 50% of the booking total;
• For cancellations from the 62nd up to and including the 31st day prior to Arrival: 75% of the booking total;
• For cancellations from the 31st up to and including 1 day prior to Arrival: 90% of the booking total;
In the event of a cancellation on the day of Arrival or later: 100% of the booking total.
You can insure yourself against cancellation risks by taking out a cancellation insurance when making your reserva.on.
If you have not arrived within 24 hours after the agreed date and have given no further notice, this will be considered a cancellation.