Waiting times Contact Center

Many questions are currently coming into our Contact Center. As a result, waiting times are increasing considerably. We apologize for the inconvenience, Qurios works with man and power to speak to everyone in the best possible way.

We do our very best to provide the guests who are currently staying at a park or are arriving soon (arrival until 1 June) with information first. If you contact us, please take the following into account:

  • Call only for bookings with an arrival until June 1st 2020. For later bookings,follow out website, we will keep the information up to date
  • Keep your reservation number at hand
  • For rebooking or cancellation, only contact our Contact Center, not the parks.

Latest information on the Coronavirus

Update March 25: we are doing our utmost to keep this page as accurate as possible.

Qurios keeps a close eye on the latest developments regarding the Coronavirus and the guidelines of the Dutch government and foreign authorities. The guidelines can be found on the website of the National Institute for Public Health and the Environment (RIVM). At the moment, all our parks remain open, but the catering establishments are closed except for the Take Away at Qurios Zandvoort and Qurios Bloemendaal aan Zee. At Qurios Ameland the Take Away is still closed. At all parks, we pay extra attention to general hygiene. The safety and health of our guests and employees are of paramount importance to Qurios.

On this page, we will keep you up to date with the latest developments.

General information
Are all Qurios holiday parks open?

Thanks to all the precautions we take, all Qurios holiday parks are open.

What measures does Qurios take to prevent dispersal?
Although our parks are located in areas with no particular safety risks, we take extra precautions behind the scenes to protect your good health, avoid risks and take care of your health.

For example, we pay attention to extra thorough cleaning of the cottages and the so-called 'contact points' such as light switches, bedside tables and door handles with professional (alchohol-containing) agents. Washing bed, bath and kitchen linen is standard done professionally and at a temperature of >60 degrees so that viruses do not survive.

At all parks, the Brasserie and the Qurios Club are closed. However, the mini-shop, Take Away (only Qurios Zandvoort and Qurios Bloemendaal aan Zee) and bicycle rental are open. The Take Away at Qurios Ameland is still closed.

Rebooking and cancellation
Because of the Corona virus we have made an adjustment in the conditions for changing the booking. Bookings with arrival until 1 June 2020 may be rebooked to another period within 12 months of original arrival. The total amount of the booking remains the same or will be higher if the new period is more expensive.


View our cancellation conditions here.

If you wish to change or cancel your booking, please only contact us if it concerns a booking with arrival until 1 June 2020 via email at info@qurios.nl or by phone at 020 800 6040 during office hours.

For a booking with arrival after 1 June 2020, keep an eye on this webpage. More about this later.

Q&A
Question: I want to cancel my holiday because of the Coronavirus outbreak. What will this mean for me?
Answer: If you wish to cancel a reservation, the following cancellation rates apply: up to 28 days before the day of arrival 30% of the total amount and from the 28th day before arrival or later the full amount.

Question: I am not allowed to go on holiday in my hometown. What can I do to change or cancel my booking?
Answer: Bookings with arrival until 1 June 2020 can be changed to another period within 12 months of original arrival. The total amount of the booking remains the same or increases if the new period is more expensive. If you arrive after this date, our terms and conditions apply. Take a look at our regular cancellation conditions.

Call only for bookings with an arrival until 1 June 2020. For later bookings, follow our website, we will keep the information up to date.

The ferry to Ameland

From Saturday 21 March 2019 there will be fewer ferries to Ameland. The current timetable can be found via the link below:


https://www.wpd.nl/nieuws/coronavirus/

Measures taken

The safety of our guests and employees is of paramount importance at Qurios. Measures have been taken at all Qurios parks to prevent the coronavirus from spreading. This has consequences for our employees and guests who have planned a holiday.

  • The Brasserie is closed at all parks. The Take-away is only open at Qurios Zandvoort and Qurios Bloemendaal aan Zee.
  • The reception, technical service and mini-shop are available at all parks.
  • Park employees work according to a strict protocol, entirely according to the RIVM guidelines.
  • Guests are made aware of the RIVM guidelines when handing over the keys. Our employees supervise compliance of these guidelines.