General Terms and Conditions Qurios Holiday Retreats
If you make a reservation with Qurios Holiday Retreats via the Internet or telephone, these terms and
When making reservations in any other way, only these supplementary terms and conditions apply.
1.1 These General Terms and Conditions apply to all offers, reservations and agreements regarding all
accommodations and other facilities that are let out by Qurios Holiday Retreats or affiliated companies.
1.2 In these General Terms and Conditions, the term ‘Lessee’ will mean: the person concluding an
agreement with Qurios Holiday Retreats regarding the lease/use of accommodation. The term
‘User’ (hereinaNer also referred to as Guest) will mean: the Lessee and the persons specified by
the Lessee in advance that (will) make use of the accommodation and/or other facilities leased by
1.3 These General Terms and Condi.ons apply regardless of your (prior) reference to any terms and
condi.ons of your own or other general terms and condi.ons. Qurios Holiday Retreats rejects all
General Terms and Condi.ons to which you refer or which you use.
1.4 Arrangements devia.ng from these General Terms and Condi.ons are valid only if agreed in
2.1 Qurios Holiday Retreats only takes up reserva.ons from persons that are at least 18 years old.
Reserva.ons made by persons younger than this age are therefore legally invalid.
2.2 Qurios Holiday Retreats reserves the right to - without sta.ng any reasons - refuse non-standard
reserva.ons, par.cularly from youths or groups, or to aWach special condi.ons to such reserva.ons.
2.3 If Qurios Holiday Retreats takes up your reserva.on, Qurios Holiday Retreats will send you a
booking confirma.on and an invoice within 14 days aNer making the reserva.on. Please check these
for errors immediately aNer receipt. Any errors must be announced immediately to Qurios Holiday
2.4 If you have not received a booking confirma.on / invoice within 14 days aNer making the
reserva.on, please contact the reserva.ons department forthwith. Failing this, the reserva.on cannot
be relied on.
2.5 You automa.cally enter into an agreement with Qurios Holiday Retreats the moment Qurios
Holiday Retreats confirms the reserva.on to you.
2.6 The agreement concerns the lease of accommoda.ons and/or other facili.es for recrea.onal use,
which is of a short dura.on by nature.
3. CHANGES TO THE AGREEMENT
3.1 If you wish to make changes to the agreement aNer its forma.on, Qurios Holiday Retreats is not
obliged to accept these changes. Qurios Holiday Retreats may decide, at its own discre.on, if and to
what extent it will accept these
changes. In the event that Qurios Holiday Retreats accepts your changes, Qurios Holiday Retreats
will charge you change fees.
3.2 As from 28 days before arrival, changes to the arrival date and/or loca.on are no longer allowed.
In such events, the cancella.on fees described in ar.cle 14 of these General Terms and Condi.ons
3.3 If you wish to reduce the number of accommoda.ons aNer the forma.on of an agreement for
more than one accommoda.on, the cancella.on condi.ons described in ar.cle 14 of our General
Terms and Condi.ons apply.
4.1 Unless otherwise agreed with Qurios Holiday Retreats, the Lessee and other Users may not -
under any descrip.on and for whatever reason - cede the use of the accommoda.on to persons other
than those stated in the agreement.
4.2 If you and Qurios Holiday Retreats agreed that you and/or one or more Users will be replaced,
you, in addi.on to the Lessee and/or Users that replace you and/or other Users, will remain jointly and
severally liable towards Qurios Holiday Retreats for the payment of any rent s.ll due, change fees (see
art. 3.1) and addi.onal costs resul.ng from the subs.tu.on plus any cancella.on fees.
5.1 You owe Qurios Holiday Retreats the agreed rent as stated in the booking confirma.on and the
invoice for the reserva.on.
5.2 Price discounts and/or special offers can no longer be used once Qurios Holiday Retreats has
sent the booking confirma.on / invoice.
5.3 Unless stated otherwise, all prices are inclusive of VAT where applicable.
5.4 Qurios Holiday Retreats is en.tled to implement and offset price increases as a result of interim
adjustments to statutory regula.ons and/or provisions (including
but not limited to VAT, tourist tax, insurance premium tax) on which Qurios Holiday Retreats has
6. ADDITIONAL COSTS
6.1 In addi.on to the rent, you / the Lessee also owe reserva.on and handling fees, bed linen and park
6.2 The park charges contribu.on is determined partly, but not exclusively, by the tourist tax
established by the municipality governing the park's place of business. You / the Lessee always
owe Qurios Holiday Retreats the park charges stated on the booking confirma.on.
7.1 On reserva.on, you must make a down payment of 30% plus reserva.on and handling fees and
insurance premiums. Payment of the aforemen.oned amounts must occur within 14 days aNer the
date of the booking confirma.on / invoice of the reserva.on with Qurios Holiday Retreats.
7.2 Qurios Holiday Retreats must receive the remaining rent no later than 8 weeks before the date
on which the stay at Qurios Holiday Retreats starts, as stated in the booking confirma.on / invoice.
7.3 If a reserva.on is made between 8 and 4 weeks before the start of your stay, then, in deroga.on of
the above, the full amount (rent plus the costs referred to in 7.1 and 7.2) must be paid within 7 days
aNer the date of the booking confirma.on / invoice. If a reserva.on is made within 4 weeks before the
start of your stay, the full amount (rent plus the costs referred to in 7.1 and 7.2) must be paid
immediately. If on arrival at the park it becomes apparent that the amount has not yet been added (in
full) to the bank account of Qurios Holiday Retreats, you must pay the (remaining) amount on the
spot. If you fail to pay in conformity with the above, Qurios Holiday Retreats may deny you the use of
the accommoda.ons and/or other facili.es. Should it become apparent later that the amount had not
yet been added to the back account of Qurios Holiday Retreats although you had in fact issued a
payment order, the overpaid amount will be refunded aNerwards.
7.4 In the event that payment of the amounts invoiced to you is late, you will enter default
immediately aNer the payment term expires. In this case, Qurios Holiday Retreats will give you the
opportunity to pay the owed amount as yet within 7 days. If payment is not forthcoming even then,
Qurios Holiday Retreats reserves the right to terminate (cancel) the agreement with effect from the
day on which the 7 day period expired and you will be liable for all damage that Qurios Holiday
Retreats suffered or will suffer as a result, including all costs that Qurios Holiday
Retreats had to incur in connec.on with your reserva.on and the termina.on. Qurios Holiday Retreats
is in any event en.tled to charge cancella.on fees per accommoda.on. In that case, the provisions of
ar.cle 14 apply.
7.5 Qurios Holiday Retreats is at all .mes en.tled to set off any claims on you, of whatever nature,
against the amounts paid by you, for whatever reason.
8. ARRIVAL AND DEPARTURE
8.1 The leased accommoda.on can be occupied as from 15:00 on the agreed date of arrival as stated
on the booking confirma.on. The accommoda.on must be vacated before 10:00 on the agreed date of
departure as stated on the booking confirma.on.
8.2 If you wish to con.nue the agreement with Qurios Holiday Retreats beyond the agreed dura.on
and Qurios Holiday Retreats agrees to this, Qurios Holiday Retreats is at all .mes en.tled to assign a
3 If the use of the accommoda.on and/or other facility is terminated before the agreed date as stated
on the booking confirma.on, the Lessee is not en.tled to a refund of (a por.on of) the rent and/or
costs by Qurios Holiday Retreats. If you took out a cancella.on insurance and you meet the
requirements set by the insurance company, you may file a claim in respect of the early termina.on of
your stay directly to the insurance company.
9.1 All Guests must abide by the rules established by Qurios Holiday Retreats for the parks, laid down
in among other things the Park Rules. You can request a copy of these Rules at the recep.on upon
9.2 In conformity with the local by-laws, you must provide proof of your iden.ty on ‘check-in’, if
requested. If the Guests cannot provide proof of their iden.ty, Qurios Holiday Retreats may decide not
to house the Guests.
9.3 Each accommoda.on may only be inhabited by the maximum number of persons listed for the
accommoda.on in ques.on in the brochure or on our website.
9.4 Qurios Holiday Retreats reserves the right to change the design and the opening hours of the
parks’ facili.es. For the purpose of required maintenance, you will allow work to be performed on the
accommoda.on or other facili.es during your stay without the right to a compensa.on.
9.5 For safety reasons it is not allowed to place tents near the accommoda.on.
9.6 The Lessee must deliver the accommoda.on broom clean (i.e.: no dirty dishes, bedding removed
and folded, kitchen and refrigerator clean, garbage in the appropriate container).
9.7 The Lessee and Users are obliged to rent bed linen with the accommoda.on from Qurios Holiday
9.8 If you fail to follow the rules included in these General Terms and Condi.ons, the rules of the Park
Rules or the instruc.ons of staff, Qurios Holiday Retreats is en.tled to remove you, the Lessee and any
other User from the park immediately and without a refund of the rent or parts thereof.
9.9 If the park management has a strong suspicion that the Lessee of an accommoda.on acts contrary
to the law and/or public policy and/or good morals, the park management is authorised to gain access
to the accommoda.on.
10.1 Depending on the accommodation, Qurios Holiday Retreats allows at most one dog of the Lessee
or Users. If you and/or other Users wish to
bring a dog, you must state this directly upon reservation. In that case, you will pay a surcharge which
will be charged by Qurios Holiday Retreats.
No other pets are permitted. Qurios Holiday Retreats reserves the right to refuse pets from the park
without stating any reasons.
10.2 Dogs are not permitted in the water features, restaurants, central indoor facilities and other
public places within the park (unless stated otherwise on site).
Dogs must be kept on a leash outside of the accommodation. On-site instructions must be followed.
The dogs must not cause any inconvenience to the other guests.
10.3 A dog basket and protection against fleas are required. Anti-flea drops, pills or collar will suffice.
10.4 Visitors’ dogs and pets are not permitted.
10.5 In order to transport animals within countries of the EU, you must be in the possession of a pet
passport according to European model (as from 3 July 2004).
The animals must be vaccinated against rabies and must be identifiable by chip or tattoo. You are
responsible for possessing the correct travel documents required
for your destination.
11. USE OF ACCOMMODATION; INVENTORY
11.1 The Lessee / User and those that accompany the Lessee are jointly and severally responsible
for an orderly course of affairs in and around the leased accommoda.on or elsewhere in the park,
use of the accommoda.on and the equipment present therein.
11.2 In addi.on, the Lessee / User and those that accompany the Lessee are at all .mes jointly and
severally liable for damage by breakage and/or loss and/or damage to inventory and/or
accommoda.on. The Lessee must immediately report and compensate any damage to Qurios Holiday
Retreats on the spot, unless the Lessee can prove that neither they, other Users nor one of the
members of their company can be blamed for the cause of the damage.
12. INTERNET USAGE
12.1 Depending on the accommoda.on, Qurios Holiday Retreats offers the Lessee / User and those
that accompany the Lessee access to the Internet through a Wi-Fi network or through cable.
12.2 The Lessee is responsible for the correct use of the Internet and the hardware and soNware,
configura.on, peripherals and connec.ons required in support thereof and measures to protect the
security of computers or opera.ng systems.
12.3 Qurios Holiday Retreats is not liable for damage resul.ng from Internet usage or network failure.
12.4 While using the Internet, the Lessee / User and those that accompany the Lessee must behave as may
be expected from a responsible and careful Internet user and respect the rules of law. The Lessee / User will
refrain from conduct that causes inconvenience to other Internet users or damage to Qurios Holiday
Retreats in the broadest sense of the word. The Lessee / User and those that accompany the
Lessee will refrain from visi.ng Internet websites that are of an unlawful nature or that are
incompa.ble with the reputa.on of Qurios Holiday Retreats as a provider of accommoda.on.
12.5 If inconvenience to third par.es and/or (other) Internet abuse by the Lessee / User and those
that accompany the Lessee is observed or suspected, Qurios Holiday Retreats is en.tled to par.ally or
fully block Internet access without further no.ce.
12.6 The Lessee indemnifies Qurios Holiday Retreats against third-party claims for compensa.on of
damage that these third par.es might in any way (aWempt to) recover from Qurios Holiday Retreats, to
the extent that these claims are based on the Internet usage by the Lessee / User and those
that accompany the Lessee.
13. SECURITY DEPOSIT
13.1 Qurios Holiday Retreats may require you to leave a security deposit at the start of your stay. The
security deposit amounts to €500 per accommoda.on but may be increased by Qurios Holiday Retreats
if the circumstances give reason to do so (such as with groups).
13.2 The security deposit serves as a security for damage and/or costs - in the broadest sense of
the word - that Qurios Holiday Retreats might incur if the Lessee / User and those that accompany
the Lessee fail to perform their obliga.ons.
13.3 In the event that the security deposit is not paid immediately, Qurios Holiday Retreats is en.tled
to deny the Lessee and/or other Users access to and use of the accommoda.on.
13.4 If you remain in default of payment regarding the security deposit, Qurios Holiday Retreats
is furthermore en.tled to terminate (cancel) the agreement with immediate effect.
13.5 The security deposit or any remainder thereof will be refunded aNer selng off any claims of
Qurios Holiday Retreats (damage to inventory / accommoda.on and/or other costs) on the Lessee and/
or Users. Any (further) claims on damages are cancelled out by this refund.
14. CANCELLATION FEES
14.1 If a reserva.on is cancelled, cancella.on fees fall due. These fees amount to:
¥ 30% of the total amount up to 28 days before the date of arrival
¥ the full total amount as from the 28th day before arrival and beyond
Cancella.ons must always be communicated to Qurios Holiday Retreats in wri.ng.
14.2 You can insure yourself against cancella.on risks by taking out a cancella.on insurance when
making your reserva.on.
14.3 If you have not arrived within 24 hours aNer the agreed date and have given no further no.ce,
this will be considered a cancella.on.
15. ADVANCE RESERVATIONS
15.1 It is possible to make reserva.ons for a period for which no rates have yet been published. The
Lessee must pay €30 as a down payment, which will be set off against the defini.ve amount. If the
temporary reserva.on is not converted into a defini.ve reserva.on, the down payment will be
16. FORCE MAJEURE AND PROPOSED ALTERATION
16.1 In the event that Qurios Holiday Retreats is unable to execute the agreement - be it fully or
par.ally, temporarily or not - due to force majeure, Qurios Holiday Retreats may propose an altera.on
(different accommoda.on /
different period etc.) within 14 days aNer it became aware of the impossibility to execute
16.2 There is force majeure on the part of Qurios Holiday Retreats if the execu.on of the agreement is
fully or par.ally, be it temporarily or not, prevented by circumstances beyond the control of Qurios
Holiday Retreats, including threat of war, strikes, blockades, fires, floods and other disturbances
16.3 You are en.tled to reject the proposed altera.on. If you reject the proposed altera.on, you must
give no.ce of this within 14 days aNer receiving the proposed altera.on. In that case, Qurios Holiday
Retreats is en.tled to terminate the agreement with immediate effect. You are then en.tled to
remission and/or a refund of the (already paid share of the) rent. Qurios Holiday Retreats will in that
case not be obliged to compensate any damage.
17.1 If on reserva.on the personal details of you and/or other Users are not fully and/or incorrectly
stated, Qurios Holiday Retreats is at all .mes en.tled to terminate the agreement with immediate
effect. In such an event, there will be no refund of the rent or parts thereof.
18.1 Qurios Holiday Retreats accepts no liability for theN (including theN from safe-deposit boxes or
lockers), loss of or damage to property or persons, of whatever nature, during or as a result of a stay at
one of our parks and/or the lease / use of accommoda.ons and/or other facili.es of Qurios Holiday
Retreats, unless these are the result of the intent or gross negligence of Qurios Holiday Retreats or
(one of) its employees.
18.2 Qurios Holiday Retreats is not liable for breakdowns in the provision of services or defects in the
services provided by third par.es.
18.3 You and the User are jointly and severally liable for all loss and/or damage to the leased
accommoda.on and/or other property of Qurios Holiday Retreats that arises during the use thereof by
you and/or other Users, regardless of whether it is the result of your ac.ons or omissions and/or those
of third par.es that are in the park with your permission.
18.4 You indemnify Qurios Holiday Retreats against all third-party claims regarding damage that is the
result of any ac.ons or omissions by yourself, other Users, your travelling companions or third par.es
that are in the park with your permission.
18.5 Addi.onal costs will be charged in the event that the accommoda.on is used and/or leN
incorrectly, including but not limited to excessive pollu.on, which costs you must then pay
19.1 You may believe that you have a jus.fied complaint regarding your holiday stay despite the care
and effort of Qurios Holiday Retreats. You must ini.ally report this complaint on the spot and directly to
the management of the park at which you stay. Should the complaint not be handled to your
sa.sfac.on, you have the opportunity - for at most 1 month aNer departure from the park at which you
stay - of filing the complaint in wri.ng to: Qurios Holiday Retreats B.V., Olympisch Stadion 24-28, 1076
DE Amsterdam or via info@Qurios.nl sta.ng your reserva.on number, name and address, date of stay,
name of park and accommoda.on number. The complaint will then be handled with the greatest care.
Should this not lead to a sa.sfactory solu.on either, you have the opportunity - for at most 3 months
aNer departure from the park - to have the complaint heard by the Recrea.on Disputes CommiWee in
The Hague or submit the complaint to the court competent by law. The decision of this commiWee
will have the effect of a binding advice.
20. APPLICABLE LAW
20.1 The agreement between you and Qurios Holiday Retreats is governed exclusively by Dutch law.
21. TRAVEL DOCUMENTS
21.1 You are yourself responsible for possessing the valid travel documents required for your
des.na.on. Qurios Holiday Retreats accepts no liability for the consequences of not possessing the
correct travel documents.
22.1 All data you provide to us is stored in a file. This file is registered with the Dutch Data Protec.on
Authority in The Hague. The data file is used for our guest administra.on. These data may also be used
to provide targeted informa.on and offers on our and related products and services, by both ourselves
and by third par.es. In order to match this informa.on and these advantage offers with your interests
as much as possible, we may have your data combined with data known to other companies.
22.2 At your request, we will improve, supplement, remove or protect your data, if the data are, for
example, factually incorrect. This may mean that you can no longer make use of (some of) our
services. You have the right to request that we no.fy you whether the personal data that pertain to
you are processed.
22.3 If you would rather not receive interes.ng informa.on or offers, please let us know by sending a
card to: Qurios Holiday Retreats B.V., Olympisch Stadion 24-28, 1076 DE Amsterdam or an e-mail to
23.1 Qurios will send its correspondence digitally, unless this proves impossible.
23.2 Qurios Holiday Retreats B.V. is not bound by obvious misprints and typeselng errors.
23.3 These general terms and condi.ons replace all previous publica.ons.